Treating Customers Fairly

Course Details

Level: Foundation
CPD: 40 Minutes

online course elearning

Online Course

Members: £30 +VAT
Non-members: £40 +VAT

Our Treating Customers Fairly eLearning course is aligned with FCA guidelines and shows financial sector employees how customers deserve to be treated and what best practice is in order to avoid mis-selling.

You will learn:

  • How to put customers' best interests first
  • How to use the six consumer outcomes to ensure customers are treated fairly
  • What tasks should be carried out when customers are treated fairly
  • How to use management information to ensure you are treating customers fairly

PLEASE NOTE: You may see a course date (eg 30 June) when booking this course. Please ignore this date as an online course you can access it anytime, but a date must be included for our internal systems.


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