Soft Skills For Customer Service

Course Details

Level: Foundation
CPD: 35 Minutes

online course elearning

Online Course

Members: £30 +VAT
Non-members: £40 +VAT

To drive customer satisfaction, employees must understand exactly what customers expect. This course shows employees the five most important drivers of customer satisfaction and how effective communication helps deliver them.

Topics include

  • The five key drivers of customer satisfaction
  • Identifying the different styles of communication
  • Communicating more effectively (including face to face, telephone and written communication)

PLEASE NOTE: You may see a course date (eg 30 June) when booking this course. Please ignore this date as an online course you can access it anytime, but a date must be included for our internal systems.


Learn how to contribute to a customer service culture through effective communication and taking responsibility for meeting customer needs.

CPD: 1 Hour 
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