Mastering Communications - The Route to More Profitable Interactions

This full-day workshop will help attendees master the communication barriers commonly found in estate agency and develop lasting relationships with clients. From the power of storytelling to having productive conversations, this course will provide delegates with effective interaction methods to gain a competitive edge.

Attendees will learn crucial communication techniques such as how to make sure an email is opened, understood and actioned. They will also concentrate on developing effective non-verbal communication skills, including actively reading a client’s body language, and how to instil trust, interest and enthusiasm in every action. Attendees will also learn more advanced techniques such as how to build rapport in order to instil trust and confidence with clients.  


Client-facing letting and estate agents who wish to become masters of communication


  • How to ‘hook’ an audience
  • Voice and active listening
  • Mirroring and matching techniques 


No Dates Available

Sorry there are no dates available, to talk to us about availability please contact us on: 01926 417 787

What do the delegates think?

"Great enthusiasm from the trainer. Both fun & inciteful. Glad I came."

Steve Cass

"Very good, challenging thoughts & interesting right to the end. Thankyou!"

Niki Clark

"Thoroughly enjoyable day. Fun & interactive and plenty of enthusiasm. Nick is a great presenter & very engaging."

Simon Roberts

"Incredibly interesting course with lots of skills that will enhance our interactions with each other & clients"

Carly Baker

Waiting list

If the date you would like is fully booked and you would like to be placed on the waiting list, please email with your name, contact details and how many places you would like; if a place becomes available we will then contact you. Alternatively, if we have sufficient interest we will try and arrange an additional date for the course to run. 

In-house training

This course is also available in-house. For more information on this please contact the Courses department on 01926 417 787 or email

Alternative dates or locations

To register your interest in alternative dates and locations for this course please email


Level: Foundation
CPD: 7 hours

face to face

Face to Face

Meet Your Trainer

Nick Looby, Course Trainer

Nick Looby

Over the last 13 years, Nick has been responsible for assisting numerous corporate giants, and much, much smaller businesses, with their communication expertise, enabling them to deliver greater clarity, more success and essential business growth.

He has a potent and unique approach to communication which will not only alter the way you think but, more importantly, transform the way you act. He will inspire even the most diverse audience to take action; to think smarter, to change behaviours and to achieve greater personal and business success through the power of enhanced communication.