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New Chief Executive Officer of Propertymark appointed

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Propertymark creates COVID-19 Checklist

Monday 16 March 2020

What should you do as an agent to best protect your staff, your clients and yourself while continuing to deliver the social interaction required to carry out your professional duties?

Propertymark has created a 27-point list in line with the Delay stage of the Government’s response to the COVID-19 pandemic, to support agents to reduce the opportunities for transmission.

The checklist includes information relating to 

  • Your office and team
  • Your clients
  • Your valuations and viewings
  • Your obligations around inspections, maintenance and cleaning 
  • And your business continuity plans in the event of disruption to your staff and suppliers.

Alongside this, Propertymark is in dialogue with officials at MHCLG, the Treasury, the Home Office and the Department of Health to press for the suspension of compliance requirements which involve mandatory face to face contact.

We have also written to the Secretary of State for Health, pressing for urgent advice to the sector.

The checklist is designed to support estate and letting agents, auctioneers and valuers, inventory providers and commercial agents, equipping your team to manage now and plan for the coming months, while the country manages the COVID-19 pandemic.

The checklist

Quote mark

Today, Propertymark has issued a COVID-19 checklist, in line with the Government’s recommendations, to help keep agencies operating during these unprecedented times. It’s vital that agents continue to uphold the highest standards and follow best practice for their clients when undertaking valuations, viewings, inspections, maintenance and cleaning. Agents should remain transparent with their clients and maintain their compliance with the Consumer Protection Regulations.

It’s important to be sensible, reasonable and think of what others might need during this period – particularly those who are more vulnerable. Government is predicting that COVID-19 will impact us for months so agencies need to plan for the long term and think carefully about business continuity.


David Cox, Chief Executive, ARLA Propertymark and Mark Hayward, Chief Executive, NAEA Propertymark