Latest News

How agents can help vulnerable customers during self-isolation

03 June 2020

Some customers who are self-isolating because they are higher risk may face other challenges apart from the direct risk and impact of the virus, Agents are a key part of local communities and can provide housing and support to those in need. Read More...

Pearson VUE test centres now open for Propertymark Qualifications exams in England

02 June 2020

Pearson VUE test centres have now opened with limited capacity allowing Propertymark Qualifications candidates to sit their exams. There are strict health and safety measures in place to ensure everyone's safety including reduced seat numbers so that social distancing can be followed. Read More...

Easing of lockdown restrictions in Wales

02 June 2020

First Minister Mark Drakeford has today announced the latest parameters for movement in Wales. The announcement focused on allowing some social interaction but was clear that the priority is physically limiting spread. Read More...

Greater flexibility built into Job Retention Scheme

01 June 2020

Chancellor Rishi Sunak announced on Friday 29 May, changes to the Job Retention Scheme (commonly known as the Furlough Scheme). Read More...

NHS announce stay at home measures on the back of new test and trace service

29 May 2020

With effect from 28 May 2020, individuals who have been notified that they have had contact with an infected person and instructed to stay at home for 14 days under the new NHS test and trace system will also be deemed incapable of work and eligible for SSP (statutory sick pay). Read More...

Are you prepared for the risks of cyber and data crime?

Tuesday 30 April 2019

The digital world brings many advantages to agents, but what about the additional risks that come with it - are you prepared?

A data breach can happen in a variety of different ways, it is important that you understand the specific exposures and potential consequences faced by your business, whether through being misled, having systems hacked or through simple human error.

Types of cyber incidents

  • Settling an invoice for goods or services that turns out to be a fraudulent email from a criminal gang rather than from your supplier.
  • Following what appears to be a legitimate website link and having your computer systems infected by malware or ransomware.
  • Accidentally send customer information to the wrong email address leading to a data protection breach.

Questions to ask yourself

  1. Could your business operate without IT?
  2. What would happen if your data (including banking) was lost, stolen or misused?
  3. What about if your IT and web systems were hacked or suffered a virus attack?
  4. What would be the impact on your business reputation?

Ways you could help reduce the risk of a cyber incident

  • Ensure you have strong security solutions in place (anti-virus, firewall) and keep software updated – you wouldn’t leave your front door open!
  • Have a structured password policy (have complex passwords – change and update regularly)
  • Implement business policies for emails, internet and mobile device use
  • Regular training on cyber security measures
  • Conduct regular cyber security risk assessments and monitor
  • Secure hardware such as laptops, tablets and mobiles (i.e. don’t leave them in a car)
  • Back up data
  • Invest in a cyber insurance policy in order to be able to deal effectively with an incident to minimise the impact on your business

Propertymark Industry Supplier, Gallagher have a flexible cyber insurance solution to support your business. To find out more, visit their website.

To discuss your cyber exposure in more detail, contact your Gallagher Account Handler directly or the team by calling 0800 288 4921 or emailing Propertymark@ajg.com.

Propertymark resources

NAVA Propertymark has GDPR resources available to members, which include help to writing privacy notices guide, understanding what to do with your customers' data guide, a fact sheet highlighting the key changes of the regulations, check lists and more.

GDPR resources

Protecting Data (GDPR) online courses are also available, with discounted rates given to NAVA Propertymark members. The sessions aim to help to understand what the GDPR means for your organisation is the first important step towards compliance. 

Find out more