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John Pye and Sons investment in staff is paying dividends

Tuesday 10 April 2018

John Pye & Sons Ltd is celebrating its 50th year this year. They say they will be marking the achievement with a number of business development announcements, hosting celebration events and giving back to the communities in which they trade.

It's a fantastic milestone and one that could not have been achieved without the amazing staff that work within the business, as Richard Reed, Head of Property at John Pye & Sons Ltd explains:

“In order to sustain and support the continued growth of the company we actively encourage new members of staff to undertake industry related learning. This helps them to improve their understanding of the sector and their chosen career path, and of course it benefits the business too, and our clients, who benefit from improved overall service delivery.

“It also means that less experienced staff can provide competent support to our more experienced employees who are already qualified in the field; which gives our clients and customers reassurance that they are receiving the highest level of customer care within the market sector.”

Meeting the growing demand
“In October last year, we offered our 1000th lot to market, totalling a lot value in excess of £150m since we began our property auction services. We are already on track to surpass the £200m milestone in the coming months."

To meet this growing demand, John Pye has invested in their staff who work across three regional ‘hubs’ in London, Nottingham and Manchester. Recently two members of the property department Helen Bingley, Property Administration Supervisor and Hayley Riley, National Auction Supervisor became qualified through Propertymark Qualifications and another member of staff has also recently become qualified in 2018. Other staff within the property team have now started their Level 3 – Real Property Auctioneering qualification.“

Richard said: “Our staff who are NAVA Propertymark members have to complete at least 12 hours CPD as it’s a requirement of membership, but as well as this, we also actively encourage all staff within the property department to undertake some form of personal development or additional learning to improve their core knowledge of property and auction related topics.

“We’ve recently employed an apprentice, Leah Handley, who has just completed her City and Guilds Level 2 in Property Services. Leah will now be encouraged to continue her career development with a Propertymark Auctioneering course.

“Employees across all divisions are encouraged to join NAVA Propertymark and to complete a NAVA related course specific to their asset division. We take pride in our service delivery and more recently received our ISO accreditation which shows our commitment to providing the best possible service to all our connections and at every level.

Investment in people
Over the last 12 months the company’s success and ongoing efforts in terms the growth and development of their staff from within have been recognised by industry peers and bodies alike. They won Propertymark Employer Champion of the Year, were crowned ‘Asset Valuer/Auctioneer of the Year’ at the UK Turnaround, Restructuring and Insolvency (TRI) Awards 2017 for the third time running, and were highly commended in the Amazon Growing Business Awards in the ‘Digital Business of the Year’ category.

Richard explains why it’s so important: “It is essential for standards of work within the industry to be consistently high, thus providing respect, confidence and reliability to clients, customers and the industry as a whole. This is why adhering to the standards and working practices advised by NAVA Propertymark is so important to the industry.

The success of John Pye and Sons has been phenomenal and goes to show how important investment in staff is. Along with a great business plan, the benefits to be gained from making sure your staff are well trained, qualified and knowledgeable in their specialist field are massive.

Let us know how you’ve been investing in staff, giving back to the community, or any other company successes by emailing guyparker@propertymark.co.uk.

Photo: from left to right - Dan Williams, Chloe Straw (seated), Chris Roper, Richard Reed, Hayley Riley, Leah Handley (seated), Helen Bingley, Matt Kirk