By using a REGULATED NAVA member you are guaranteed:
- That the auctioneer or valuer is covered by our
Client Money Protection (CMP) Scheme.
NAVA has the ability to make discretionary grants (up to pre-set
limits) if you suffer financial loss due to the bankruptcy or
dishonesty of the member and/or their firm.. look at our CMP guide to
find out more.
- That the auctioneer or valuer has Professional
This ensures you are financially covered for successful claims
relating to members' negligence, bad advice or mishandling of
- To be consulting
with a qualified, knowledgable auctioneer or valuer who can give
you professional up-to-date advice.
All our members are required to carry out at least a minimum
level of Continuous Professional Development (CPD) each year and
many do more.
- That you are dealing
with a auctioneer or valuer who voluntarily follows the Code of
Practice and Rules of Conduct laid down by their professional
If a member does not follow the code, they can be fined or in
the serious cases expelled from membership of NAVA. Our
disciplinary process includes everything from cautions and warnings
right through to more severepenalties of up to £5000 for each rule
breached. You can be sure that the highest standards are upheld by
- That you have a route to redress should
something go wrong.
It is a mandatory requirement that our members belong to an
independent redress scheme, the choice being either the Ombudsman Services:Property or the Propertry Ombudsman
Service. This gives you the consumer an added level of
protection. The Propertry Ombudsman Service can award
payments of upto £25,000
As a member of the public:
By using a REGULATED NAVA member,
you can feel safe in the knowledge that you are dealing with a
Membership of NAVA is through formal qualfication to ensure that
NAVA valuers and auctioneers have the experience and knowledge to
provide a first class service to you, the client.